Learn how the final amount raised is calculated when your Campaign ends.
When you fundraise with DoJiggy, you can display the amount raised on your Campaign Page:
The amount raised displayed on your Campaign Page reflects the total amount of donations you’ve received before any fees are calculated and subtracted. You can find more detailed reports on the amount raised in your DoJiggy and Stripe accounts. Learn more about DoJiggy reports in the following Knowledge Base article:
What Types of Reports Does DoJiggy Provide?
Troubleshooting Checklist
If you note that the final amount raised on your Campaign Page, in DoJiggy reports, or in Stripe reports don’t match, double-check the following:
- All voided or cancelled donations have been accounted for.
How to Cancel and Refund a Credit Card Transaction
- All offline donations have been properly entered.
- The correct credit card rate has been entered in your Payment Processing settings.
How to Update Your Credit Card Processing Rate
- International credit card rates have been accounted for.
Support for International Currencies
- The Platform Fee has been accounted for (if you’re using Percent Pricing).
Free Pricing vs. Percent Pricing: What’s the Difference?
- Participant registration fees have been accounted for.
- Your A-thon has been finalized.
How to Finalize your Athon Fundraiser
How to Log A-Thon Activity Progress
Additional Knowledge Base Articles
How Much Are the Credit Card Processing Fees?
Can I have Donors Pay the Payment Processing and Platform Fees?