Troubleshooting
Find answers to common questions and concerns.
- How to Reset Your Password
- Logging into DoJiggy
- What is Your Tech Support Policy?
- Understand Why the Amount Raised on Your Campaign Page is Different from the Amount Received
- What to Do If You Can’t Log In
- How do I clear my web browser’s cache and cookies?
- What’s the difference between a receipt and a transaction confirmation?
- Why am I getting a security error on my Campaign?
- Why are some transactions showing “failed” status?
- Why aren’t some donations showing up on my Campaign?
- What Should I do if a Donor’s Credit Card Fails or is Declined?
- Why didn’t my donor receive a confirmation receipt?
- Why isn’t the correct image showing when I share my Campaign on Facebook?