Learn how to troubleshoot security, privacy, or SSL certificate errors.
If you’re receiving a security, privacy, or SSL error on your fundraiser, it may look something like the image below:
Try the troubleshooting steps below to see if it fixes your issue
- Make sure to leave out the leading “www” when typing the URL of your Campaign into your browser’s address bar. The “www” isn’t needed due to the customizable URL structure of DoJiggy, and thus adding it can sometimes raise the above security error.
- Are you using an advanced custom domain (CNAME) feature? If so, make sure you’ve completed all of the steps for advanced custom domain setup. Here is a link to an article that will help you with that. How to Customize Your Subdomain or Domain. Make sure Step 4, which details how to contact us for SSL certificate installation, is completed.
Still not able to resolve your issue? No worries – just send a message to support@dojiggy.com and we’ll be happy to assist!