Find out how to pass fees to your donors (sometimes called fee recovery), depending on the type of pricing plan you select for your fundraiser.
DoJiggy uses fees and tips collected through donations to cover operating costs, which allow us to continue providing the best fundraising platform for nonprofits and schools. We’ve partnered with Stripe and PayPal for payment processing, which also collect a payment processing fee. We provide two options for collecting fees: the free (or optional donor tip) plan and the percent plan (there is no charge for cash or check donations). Learn more about each option below.
If you select free pricing – most common option
The Free plan does not include a DoJiggy fee for you or your donors. On this plan, optional donor tips fund the campaign costs.
Even if no one leaves a tip, there are still no DoJiggy fees for your campaign.
The only fee you’ll pay on this plan is the credit card processing fee. Stripe and PayPal automatically deduct their fee before each transaction hits your account.
How much are the credit card processing fees?
It is not possible to have your donors pay the credit card processing fee when using the free plan. We do not want to ask your donors to cover these fees since we have already asked them for a tip.
If you select percent pricing
With the percent plan, you can have your donors pay none, one, or both of the following fees:
- Platform fee: This is DoJiggy’s processing charge that covers our cost of operation, maintenance, and support for your fundraiser. The percentage amount of this fee depends on your campaign type. See our pricing page for more details.
- Stripe or PayPal fee: This is the standard fee for credit card processing charged by Stripe or PayPal.
Have Donors Pay All Fees
With this option, your donors cover all fees. Your organization receives the entire donation amount.
Notice that the Add the payment processing fee to each donation toggle is turned ON. This means that your donors will pay the payment processing fees.
Share Fees Between Donors and Your Organization
There are four ways to share fees between your organization and donors.
1. Have your organization cover both fees but add a convenience fee to each transaction to offset those costs.
A convenience fee is a one-time amount added to each transaction. You determine the fee amount and set it while creating your Campaign. The convenience fee is applied to the platform and payment processing fees, and then your organization pays the rest.
Notice the Add a convenience fee to each donation toggle is turned ON. This means that your donors will pay the convenience fee.
2. Add the platform fee to each donation, but have your organization cover the payment processing fee.
Notice that the Add the payment processing fee from Stripe to each donation toggle is turned OFF. This means that your donors don’t pay the payment processing fee.
3. Give donors the option to cover the platform fee, but have your organization cover the payment processing fee.
Your organization will only be responsible for the platform fee if the donor declines to pay it themselves. On average, over 90% of donors are willing to cover this fee if an organization gives them the option.
Notice that the Add the payment processing fee to each donation toggle is turned OFF.
4. Give donors the option to cover both fees, but have your organization cover the fees if they choose not to.
Your organization will only be responsible for the fees if the donor declines to pay them. Notice that the Add the payment processing fee to each donation toggle is turned ON.
Good to Know
- Once your Campaign is published, you won’t be able to change your pricing selection. Double-check all settings before publishing.
- Both fees are individually applied to each transaction and are immediately deducted when the supporter pays.
- There is no option to require donors to cover ONLY the payment processing fee.
Additional Knowledge Base Articles
How DoJiggy Fees Appear in Your Stripe Dashboard
How DoJiggy Fees Appear in Your PayPal Dashboard