How to Update Credit Card Information on an Auction Bid

Bidding on auction items can be a rewarding and exciting way to help the cause you love. DoJiggy collects credit card information when an initial bid is placed on an auction item. At the end of the Auction, the winner will automatically be charged the winning bid amount. This streamlines the payment process and makes bid updates hassle-free throughout the auction.

Suppose a bidder’s credit card information needs to be changed during the auction. DoJiggy has made it easy for bidders and organizers to update card information before an auction has ended. 

Here’s how to update credit card information for a bid that’s already been placed:

Bidders

1. Click the My Account button from the Auction Home page in the Profile circle in the upper right corner.
2. Click on the My Bids tab at the top.
3. Find any of the bids in the list (it doesn’t have to be the most recent), hover over it, and in the three-dot menu on the right, click Edit Payment Information.
4. Click Edit in the dialog next to your old payment information.
5. Add your new payment information, then click Save when you’re done.

Campaign Organizers

1. Go to Campaigns in the left menu.
2. If you have chosen list view, click on the Title of the Campaign. If you have chosen grid view, click on the Campaign image.
3. Click on View Auction Bids.
4. Click on the Bidders tab at the top.
5. Find the bidder you’re looking for in the list, hover over their name, and in the three-dot menu on the right, click Edit payment information.
6. Click Edit in the dialog next to the old payment information.
7. Add the new payment information, then click Save when you’re done.

Good to know

• When editing a bidder’s payment information, our system automatically updates the payment method for all items they’ve bid on. If the bidder has bid on multiple items, this process won’t have to be repeated.