How do I customize the thank-you note to donors?

Learn how to add your own message in the confirmation receipt sent to donors.

Each donor will receive a confirmation email after making a successful donation. Included in that email is a thank-you message from you. A default message is included with each Campaign. Customizing this note is a great way to let your donors know they’re appreciated, how their donation will be used, and any other important information you want to share.

Here’s how to customize the thank you message text:

1. Click on Campaigns in the left menu.
2. If you have chosen list view, click on the Title of your Campaign. If you have chosen grid view, click on the Campaign image.
3. Click Campaign Setup*.
4. Click Checkout in the timeline at the top.
5. Scroll down and expand the Optional settings then find the box entitled Customize the “thank you” wording on receipts.
6. Enter your message. You can insert the merge fields {FirstName}, {LastName} and {Organization Name} in the text, and these will be populated with the appropriate values when sending.
7. Click Save at the bottom of the page.

 *Note: Terminology on these buttons may be different according to the terminology that you’ve chosen for your Campaign.

Other articles you may find helpful:

How to customize the tax receipt