Learn more about the options available for notifying non-winners on Raffles, Sweepstakes & auctions below.
When you run a Raffle, Sweepstakes, or Auction through DoJiggy, you can select how you would prefer to notify non-winner(s):
- Automatically notify by email on a specified date and time
- Don't notify them (can also be selected if you still want to contact non-winners but don't want to do so through email)
Campaigns default to automatic notification unless you choose not to notify the non-winners.
Choose Whether to Notify Non-Winner(s)
- Go to Campaigns in the left menu.
- If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
- Select Campaign Setup*.
- Go to Raffle, Sweepstakes or Auction in the timeline at the top and select Expand optional settings.
- Scroll down to How do you want to notify the donors who didn't win? and select your preferred option.
- If you select automatic notification, enter the date and time:
- Select Save.
Customize the Notification Email
If you've chosen to have the system send non-winner notifications, you can customize the message content (only available for Raffles and Sweepstakes; Auction notifications can't be customized):
- Go to Campaigns in the left menu.
- If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
- Select Campaign Setup*.
- Go to Raffle, Sweepstakes in the timeline at the top and select Expand optional settings.
- Scroll down to Customize the email that notifies people who did not win and customize the email head and body:
NOTE: The names of winners are automatically added to the non-winner email. If you don't want to share the names of the winners, please delete this section in the customized email. - Select Save.
Good to Know
- All notification settings can be modified before the email(s) are sent.
- You can also choose how to notify winners: How to Notify Raffle, Sweepstakes & Auction Winner(s)?
- View Raffle, Sweepstakes or Auction Winners
*Terminology may differ according to Campaign settings.