Manage Event Ticket or Packages

Add, edit, or cancel any Event Ticket or Package purchase whenever you need.

Administrators can easily view and update Event Ticket or Package purchases, which can be helpful if you need to rearrange seating, change an attendee’s information, or refund a purchase.

Before You Begin

• Administrators can customize terms such as Ticket, Package, Event, Donations, and more. Terminology included in the instructions below may differ according to Campaign settings.

Add Ticket or Package

When you manually add a Ticket or Package purchase to your records, the attendee(s) will not be charged. If you need to charge an attendee for their offline ticket or package purchase, you will need to go to your online Campaign Page and process the payment through checkout.

1. Select Campaigns from the left menu.
2. If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
3. Select View Package Registrations* or View Ticket Registrations*.
4. To add a Ticket purchase, click on ACTIONS and select Add Ticket*:
   
5. To add a Package purchase, select Add Package*:
   
6. Fill out the Ticket or Package details, then select Save:
   

Edit Ticket or Package

1. Select Campaigns from the left menu.
2. If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
3. Select View Package Registrations* or View Ticket Registrations.
4. Hover over the Package or Ticket you want to edit and select the three-dot menu on the right.
5. Select Edit ticket or Edit package*:
   
6. Update the Ticket or Package details, then select Save:
   

Cancel Ticket or Package

1. Select Campaigns from the left menu.
2. If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
3. Select View Package Registrations* or View Ticket Registrations.
4. Hover over the Package or Ticket you want to edit and select the three-dot menu on the right.
5. If you’re on the View Ticket Registrations screen, select View Contribution*, which will take you to the Ticket purchase in your donation records:
   
   If you’re on the View Package Registrations* screen, select View tickets*, which will take you to a list of Tickets associated with that Package purchase, then select View Contribution* for each Ticket you want to refund:
   
6. Click on the three-dot menu on the right and select Cancel Donation:
   

Good to Know

• You can also use the View Ticket Registrations* screen to check in attendees the day of your Event: How to Check-In Event Attendees.
• For tickets or packages paid by check you can choose to show these in the reporting or not. Please see this article for more information – Registrations Paid by Check To Be Treated as Fully Registered

*Terminology may differ according to Campaign settings.