Find out who receives the emails from people visiting your fundraising page.
Visitors to a fundraising page can submit questions directly to the Campaign’s organizer by clicking the “CONTACT ORGANIZER” button in the lower right corner of the screen.
Add additional people to receive supporter questions
- Go to Campaigns.
- Find the Campaign that contains the link you would like to use. If you have chosen list view, click on the Title of the Campaign. If you have chosen grid view, click on the Campaign image.
- Click Campaign Setup*.
- Click Options in the timeline
- Expand the section Campaign Options
- Find the box Choose who will receive supporter questions from the “Contact Organizer” button
- Click + Add Another link and enter the email address. Repeat to add as many as necessary.
- When you are done, click Save at the bottom of the page
NOTE: To Delete a contact, click the DELETE link next to their email.
Why Donors Contact an Organizer
Contact forms can be submitted for any reason, but most often, donors or page visitors are reaching out because:
- They want to offer words of encouragement.
- They are curious about eligibility for entering a drawing.
- They want to know when or how they will receive a prize or perk.
- They have questions about event logistics.
- They want to volunteer with the organization.
Know Who Receives the Emails
The Campaign organizer receives all Contact Organization emails by default. If an administrator or administrators are added to the Campaign, they will also receive these emails. Find out how to assign administrators here: Manage Organization Users or Campaign Administrators.
Contact Organization emails will be sent directly to the email address of the Campaign organizer and any administrators added from the Campaign options. The donor’s email address will be included so that you can respond to them directly.
Minimize Contact Organization Emails
While it’s important to respond when donors or page visitors reach out, you can minimize the need for them to do so by including FAQs on your fundraising page. FAQs answer donors’ most common questions and can help drive donation rates. Find out how to add FAQs to your fundraising page here: Can I Add FAQ’s to My Fundraising Page?.