Learn how to edit or cancel a donation, view or print your receipt, find entry numbers, and update your personal information after a transaction is made.
If you’ve recently made a donation to a DoJiggy fundraiser but would like to edit it, you can easily make changes after the transaction has already been made. Through the “my account” section of your DoJiggy dashboard, we’ve made it simple to view, manage, and edit any of your donations.
Here’s what can be altered after you’ve made a donation:
- Who receives credit for the donation
- Per-unit pledge and maximum amount (for A-thon Campaigns)
- Mailing address
- Phone number
- Responses in custom fields
- Donation honoree (used if you would like your name to show differently, or not at all, on the Campaign page)
Donors can follow these simple steps:
- Click the Profile icon in the upper right and then click on My Account.
- Under the My Donations* tab, find the donation you’d like to manage and hover over it.
- Click on the three-dot icon on the right side of the row.
- Click Edit Donation*.
- Change the information you want and click Save.
- NOTE: The actions, or options available to edit will vary depending on the type of transaction made
To change the name that your donation appears on the page, click Donation Honor and enter the name you would like to appear on the page.
Good to know:
- If you’re trying to cancel or refund a donation, you’ll need to contact the Organizer to ask for one. You can do that by going to the Campaign page where you donated initially and then click the Contact Organizer button at the bottom right side of your screen.
- If you are looking for your entry numbers, choose Print your receipt. The receipt will contain the entry numbers associated with your purchase.
*Note: Terminology on these buttons may be different according to the terminology that you’ve chosen for your Campaign.