How can I Update the Payment Method in my Customer Portal?

Question

How can I Update the Payment Method in my Customer Portal? Your credit card has expired or you would like to use a different credit card for future recurring payments and you would like to know how to update this type of Payment Method.

Answer

This is a two part process, first you must update the payment method, then you need to update the subscription with the new payment information.

Update Payment Method

1. You can Login to your Customer Portal by clicking this link to login to your account.
2. Click the Payment methods link in the menu on the left.
3. Click the Add payment method button.
4. Add the credit card number and expiration date
5. If you wish to add an eCheck option, click the eCheck radio button and add the Routing and Account numbers and select the appropriate Account Type.
6. Click the Add Payment Type button to save your changes.

Update the Subscription

1. Click the Subscriptions link in the menu on the left.
2. If you have more than one Subscription, click the View button.
3. Click the Change Payment button - The payment methods configured in your store will be listed here. Choose any one from the list of available payment methods, or add a new one.
4. Click the Change Payment Method button to save.