Question
How can I Update the Payment Method in my Customer Portal? Your credit card has expired or you would like to use a different credit card for future recurring payments and you would like to know how to update this type of Payment Method.
Answer
This is a two part process, first you must update the payment method, then you need to update the subscription with the new payment information.
Update Payment Method
- You can Login to your Customer Portal by clicking this link to login to your account.
- Click the Payment methods link in the menu on the left.
- Click the Add payment method button.
- Add the credit card number and expiration date
- If you wish to add an eCheck option, click the eCheck radio button and add the Routing and Account numbers and select the appropriate Account Type.
- Click the Add Payment Type button to save your changes.
Update the Subscription
- Click the Subscriptions link in the menu on the left.
- If you have more than one Subscription, click the View button.
- Click the Change Payment button - The payment methods configured in your store will be listed here. Choose any one from the list of available payment methods, or add a new one.
- Click the Change Payment Method button to save.