How do I initiate a refund with PayPal Checkout?

Question

How do I initiate a refund with PayPal Checkout? You would like to know how to make a refund for a transaction made through your PayPal account.

Answer

Refund from the DoJiggy Dashboard

To make a Full or Partial refund, follow these steps:

1. Go to Reports->Orders and view the order by clicking the order number or Action, View
2. In the Payment History section after the Payment Reference, click the Refund button
3. Enter a Reason for the refund
4. Check whether Full or Partial, if Partial, enter the amount to refund
5. Click the Refund button to confirm

Note: If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned.

PayPal will submit refund requests to the customer’s bank or card issuer. The customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.

Issue a Refund from the PayPal Dashboard

1. In the Notifications area, click on the Payment title
2. Click the Issue Refund button at the top right
3. Enter the amount of the refund, then click Issue Refund