How do I initiate a refund with Stripe?

Question

How do I initiate a refund with Stripe? You would like to know how to make a refund for a transaction made through your Stripe account.

Answer

Refund from the DoJiggy Dashboard

To make a Full or Partial refund, follow these steps:

1. Go to Reports->Orders and view the order by clicking the order number or Action, View
2. In the Payment History section after the Payment Reference, click the Refund button
   
3. Enter a Reason for the refund
4. Check whether Full or Partial, if Partial, enter the amount to refund
   
5. Click the Refund button to confirm

Note: If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned.

Stripe will submit refund requests to the customer’s bank or card issuer. The customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.

Refund from the Stripe Dashboard

1. Click here to login to Stripe - https://dashboard.stripe.com/login
2. Enter your username and password.
3. Go to the Payments tab
4. Search for the transaction
5. Click the three dots to the far right
6. Click the Refund payment link
7. Enter the Amount to refund
8. Enter a Reason for the refund
9. Click the Refund button to confirm.