Why did WePay disable my account?
If personal and banking information has not been added to your WePay account via the WePay dashboard within 30 days after you create your WePay account, WePay will disable your account. If the account has had activity, that is transactions have been made, WePay will return the money to the cardholder 30 days after the account has been disabled.
If you have added personal and banking information once, but later you receive an email asking you to add the information again, you may be frustrated and want to know why.
This can happen when WePay attempts to make a deposit into your account using the information you previously provided (upon registration). If the payout transaction is not successful, they will delete the banking information so that you can enter it again, hopefully correcting any mistakes.
Please be aware! The business name you submit must match exactly with that of your bank and tax records.
To enter information, here is what needs to be done.
- Go to https://www.wepay.com/login
- Enter the email address that you used to create your WePay account and your password
- Click the "Action is needed to complete your account. Update your personal information." banner on the homepage
- Enter your verification details then click submit.
If you have multiple payment accounts in the same administration area, use the selector in the upper right corner of the dashboard to choose the proper account.
It is possible that there are multiple payment accounts with the same name. You will need to click through each of them until you discover the correct account. If you have this issue, please email us at email@example.com. We will be able to rename those for you so that they match the event the payment account is associated with.