If you’re running a Raffle Campaign, you may sell physical paper tickets in addition to the virtual tickets available online through your Campaign. These tickets can be sold in person and then manually entered into your online drawing.
Donors who have purchased a physical entry may request a receipt for their purchase. We have made it easy for you to generate an email receipt containing each donor’s entry number(s), which you can send to anyone who has purchased physical entries outside of the system.
How to send an email receipt for a paper ticket
- Go to Campaigns in the left menu.
- If you have chosen list view, click on the Title of the Campaign. If you have chosen grid view, click on the Campaign image.
- Click View Payments*.
- In the search bar, enter the donor’s name.
- Hover your mouse over the line with the donor’s name.
- Click on the three dot icon at the far right of the line.
- Click on Resend Payment Receipt, as depicted below.
- When the following window appears, verify the to: email then click Resend.
Good to know
- You’ll only be able to send an email to donors who have purchased physical tickets if you have their email address and it’s been entered into the system. For this reason, be sure to request donors’ email addresses when they purchase physical tickets if you wish to send receipts.
*Note: The terminology on these buttons may be different according to the terminology that you’ve created for your Campaign.