You cannot run reports from a Windows Computer

Synopsis
You are having trouble downloading and viewing system reports on your Windows computer.  The download file looks like computer code.  

Solution
When you choose to download a system report in the Excel format, the format is actually in an XML (eXtensible Markup Language) format that Microsoft Excel knows how to convert on the fly to display as a spreadsheet. Windows will typically open the XML file in a web browser, and the results are far from desirable.

Typically this is either a file association issue, or you don't have Microsoft Excel installed on your computer.

If you do have Excel installed, follow these steps to associate XML files with Excel.

Windows 8 and older

  1. Right click on the file in Windows Explorer
  2. Choose “Open with…
  3. Select Excel from the list or browse for Excel.
  4. Optionally, select the box to “Always use this application to open XML files

Windows 10

  1. Type Default apps in the search bar.
  2. Open Default apps settings
  3. Scroll to the bottom of the Default apps and click the "Choose default apps by file type" link.
  4. Scroll down the list and find the .xml extension and select Excel or browse for Excel as the Default app.

If you are a Mac user and are having problems, please see this Help FAQ.

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