(WePay) Failure - Reason Code(0004) Undefined risk token header.

Synopsis

What does the error: (WePay) Failure - Reason Code(0004) Undefined risk token header mean?

Solution

This means that the users browser could not render a risk token. This is a value that needs to be sent to WePay in order to process a transaction. This is a browser dependent issue, and only affects that user/session.

You will need to check your Javascript settings, or try another computer or browser.

If this problem continues please Submit a New Support Request from Help->Support in your administration Dashboard.

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