You are having trouble downloading and viewing system reports on your Mac.
If you are using a Macintosh computer there are some extra steps to view system reports that sometimes are not clear.
To open a report successfully on your Macintosh, please follow these steps.
- From the Reports menu, select the report you want to Download. For example, Pledges by Participant. In the Report Filter Options, select the time frame you wish the report to include then click the Go button.
- Once the report has loaded, click the Download button and select Excel or CSV. When prompted, select Save File, then OK.
From there, follow the instructions in this KB to Import Report data from an XML or CSV file on a Mac.