You have a Donations subscription and would like to deactivate a donor's recurring donation. Perhaps the donor contacted you and can no longer support your organization.
To deactivate a recurring donation:
- Go to People -> Donors
- In the Find By dropdown, select Recurring Donors.
- Find the donor in question, and click on their name to edit.
- Change the Donation Active field from Yes to No and hit Next
- Confirm payment details and click Update.
The donor can also cancel their donation. Please review this help file for instructions: How can I disable my recurring donation?