Adding transaction fees to cover credit card expenses

You would like to pass on your credit card processing fees to your constituents. You want to add the credit card processing fee into the price, if a registrant chooses to use a credit card or PayPal (instead of paying by check).

Organizations can use the Credit Card Surcharge option found under Tools -> Payment Settings to cover the cost of the transaction fees associated with credit card processing. The Credit Card Surcharge field has 3 settings: Optional, Required, and Do Not Show.

  • When Credit Card Surcharge is set to Optional: Your constituents will decide if they wish to pay the Credit Card Surcharge. You will enter a Surcharge Appeal, which will be presented to your donors. Donors who accept the appeal will pay your payment processing fees. Therefore, the appeal should be presented in a positive manner, ie: I agree to pay payment processing fees associated with the transaction, so that all funds can go to the organization. The default setting is checked/agree to pay and donors will need to uncheck to opt out of payment processing fees.

  • When Credit Card Surcharge is set to Required: You will complete the following fields: Credit Card Surcharge Name which will be presented to donors and Credit Card Surcharge Rate.  You may select a surcharge rate of 1-15, which corresponds with the percentage donors will be charged. For example, DoJiggy Payments users may charge an additional 3% of the transaction to cover DoJiggy Payments' transaction fees. Enter 3 for a 3% Credit Card Surcharge.

  • When Credit Card Surcharge is set to Do Not Show: Your constituents will not be presented with the option of paying the the Credit Card Surcharge. This is the default setting.

When enabled, the Credit Card Surcharge is a global setting that applies to all orders on your website(s) and appears in the following areas:

  • The shopping cart for event registrations, sponsorships and product purchases
  • On personal and team fundraising pages for Pledge subscribers
  • On the Donation form for Donations subscribers

If you wish to add a tax or surcharge to all transactions regardless of payment type (ie including checks and cash), please see:How can I add a tax or surcharge to transactions?


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