How do I charge an incomplete credit card order?

You would like to charge a credit card for an order already in the system, but not yet completed.
Or perhaps you had your system set to manual processing but now have a payment processor integrated, and you want to know how to charge the stored credit cards and complete the orders.


Click on Reports -> Orders and 'view' for the order in question. At the top of this screen, you will see a Charge button. Click the button, confirm/edit payment details, and press Charge. Once the order has been successfully processed, the Order Status will be changed to Complete.

Alternatively, you may want to send a Payment Retry Link to the customer, which sends an email to the customer allowing them to edit their own payment details and resubmit.

NOTE: This procedure does not work with PayPal. More information here.


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