You have a Donations subscription and would like to deactivate a donor's recurring donation. Perhaps the donor contacted you and can no longer support your organization.
To deactivate a recurring donation: This operation is only for recurring donors/donations.
- Go to People -> Donors
- In the Find By: dropdown, select Recurring Donors.
- Find the donor in question & click on their name to edit.
- Change the Donation Active field from Yes to No and hit Next
- Confirm payment details and click Update.