Modifying registration information on existing orders

Question

Modifying registration information on existing orders. You would like to change the Product type on an existing order.

Answer

From your dashboard, go to Reports -> Orders. Click on the order number you want to change.

1. At the bottom of the page, you will see the Participant Name. If there are multiple names on the same order and the correct name is not in the Participant's Name box, click the search icon (magnifying glass) next to the name and search for the desired name (type the name, do not paste), click on the correct name from the results list.
2. In the Add Items box select the NEW product and quantity and click Add.
3. On the same page under Order Details, delete the OLD order.

This will maintain all the correct names and reassign the correct product.

If the product added is of a higher value than the one removed, you may want to send a Payment Retry Link to the customer requesting payment.

• Go to Reports->Orders and click on the order in question.
• At the top of this screen, Click the Email Payment Retry... button.
• Verify the subject line and the email address.
• Edit the page body as necessary.
• Click the Send button.