Question
You have or would like to purchase your own domain name and use it as your website URL, so that '.dojiggy.com', '.dojiggyengage.com' or '.golfreg.com' is not visible in the URL. Or, you would like to simply forward any domain name to your '.dojiggy.com', '.dojiggyengage.com' or '.golfreg.com' website.
Answer
You can use your own domain name as your website URL. Review the two methods below and choose the one that is best for your organization. If you have not registered the domain, please register it at a registrar of your choice.
METHOD 1: Domain Name Forwarding
METHOD 2: DNS Zone Change for True Private Domains
To use a domain name you have already registered, you'll need to do one of the following.
METHOD 1: Domain Name Forwarding
Domain forwarding or redirect enables you to use your existing domain name to point to your DoJiggy website. With domain forwarding service, when someone types in your private domain name in the address window of their browser, it will then forward them directly to your event website, i.e.: http://myevent.dojiggy.com/ . With this method, the private domain does not 'stick', so when a constituent browses through your event website, the URL will return to your http://myevent.dojiggy.com/ domain.
Set domain forwarding at your domain registrar. This is the most common and simple method for using your own domain. You will need to make this change with your domain registrar or domain hosting company, i.e. Go Daddy. We cannot make this change for you. Please contact your registrar for instructions.
IMPORTANT: Do NOT use 'hidden', 'domain masking' or 'transparent' forwarding, as this will cause errors on your registration page. Your private URL must forward to the standard website address we provide, and show that address in the address bar after forwarding.
METHOD 2: DNS Zone Change for True Private Domains
Beginning in July 2018, google began marking all domains without an SSL certificate as not secure. Securing your private domain requires the purchase, installation, and maintenance of a dedicated SSL certificate under your private domain name, which is paid annually. Please purchase SSL for your private domain here. DoJiggy does not support 3rd Party SSL Certificates, you must purchase the SSL Certificate from us.
Note: These steps are only for private domain sites with their own SSL certificate. Once support has completed your SSL certificate provisioning, these are the final steps for setting up your private domain. Support can also walk you through these steps on the phone, if needed.
These are the steps for configuring your private domain on your DoJiggy website:
Since each DNS provider is different you will need to contact your DNS service provider directly and ask them for directions on how to add a DNS CNAME record. For example, here is reference for adding a CNAME record for GoDaddy: https://www.godaddy.com/help/add-a-cname-record-19236 The steps below assume the DNS provider is GoDaddy.
- Login to GoDaddy.
- Click on the DNS manager for your domain.
- Look for the DNS Records Management or Manage DNS button/link.
- In the Zone/domain screen, look for an existing www zone record.
- If it exists, RECORD THE EXISTING VALUE and save it. THEN, Edit the CNAME record to reg.dojiggy.com. (with the dot at the end)
- If it does not exist, Add a CNAME record that points to reg.dojiggy.com. (with the dot at the end)
Example: In DNS terms, you will need to add a DNS resource record to your domain DNS zone file like this:
Hostname: www
Type: CNAME
Target Host: reg.dojiggy.com.
IMPORTANT. Notice the extra dot at the end of the Target Host. It may be required (some registrars may not allow them, but start with them first).
Forward www:
Forward http://yourdomain.com/ to https://www.yourdomain.com ( forward http to https )
See https://www.godaddy.com/help/manually-forward-or-mask-your-domain-or-subdomain-422
Follow the steps given in the link above, with DoJiggy notes provided here:
- On Step 3, the Subdomain is left blank
- On Step 4, Forward to your site address to https. Select https://
- On Step 5, Enter your domain in this format "www.yourdomain.com"
- On Step 6, select Forward type Permanent (301)
- On Step 7, select Forward only
NOTE: If you are not already working with DoJiggy Support for this configuration, you will need to contact them in order to complete the final activation of the Private Domain.
Allow up to 24 hours for DNS propagation - though it usually takes less.